{"id":35380,"date":"2025-11-13T12:19:02","date_gmt":"2025-11-13T12:19:02","guid":{"rendered":"https:\/\/weenka.com\/?page_id=35380"},"modified":"2026-02-05T06:49:28","modified_gmt":"2026-02-05T06:49:28","slug":"conditions-generale-dutilisation-clients","status":"publish","type":"page","link":"https:\/\/weenka.com\/fr\/conditions-generale-dutilisation-clients\/","title":{"rendered":"Conditions g\u00e9n\u00e9rale d&rsquo;utilisation clients."},"content":{"rendered":"\n<p class=\"wp-block-paragraph\"><strong>1. Identit\u00e9 de l\u2019\u00e9diteur<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">La marketplace <strong>WEENKA<\/strong> est exploit\u00e9e par :<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Soci\u00e9t\u00e9<\/strong> : HILLAH Star<\/li>\n\n\n\n<li><strong>Forme juridique<\/strong> : SAS<\/li>\n\n\n\n<li><strong>Si\u00e8ge social<\/strong> : Lille \u2013 France<\/li>\n\n\n\n<li><strong>Email<\/strong> : contactwk@weenka.com<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">WEENKA agit exclusivement en qualit\u00e9 <strong>d\u2019op\u00e9rateur de plateforme en ligne<\/strong>, au sens de l\u2019article L.111-7 du Code de la consommation.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>2. Champ d\u2019application<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Les pr\u00e9sentes CGV s\u2019appliquent :<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>\u00e0 toute commande effectu\u00e9e sur WEENKA<\/li>\n\n\n\n<li>par tout utilisateur situ\u00e9 en <strong>France ou dans l\u2019Union europ\u00e9enne<\/strong><\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Toute commande implique l\u2019acceptation sans r\u00e9serve des pr\u00e9sentes CGV.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>3. R\u00f4le et responsabilit\u00e9 de la marketplace<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">WEENKA :<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>n\u2019est <strong>ni vendeur ni propri\u00e9taire des produits<\/strong><\/li>\n\n\n\n<li>n\u2019intervient pas dans la conclusion du contrat de vente<\/li>\n\n\n\n<li>fournit une <strong>infrastructure technique de mise en relation<\/strong><\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Le contrat de vente est conclu <strong>directement entre l\u2019acheteur et le vendeur<\/strong>.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>4. Obligations des vendeurs tiers<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Chaque vendeur s\u2019engage \u00e0 :<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>respecter la r\u00e9glementation fran\u00e7aise et europ\u00e9enne<\/li>\n\n\n\n<li>fournir des informations pr\u00e9contractuelles exactes<\/li>\n\n\n\n<li>se conformer aux r\u00e8gles relatives \u00e0 la TVA, douanes et facturation<\/li>\n\n\n\n<li>respecter le droit de la consommation applicable dans le pays de l\u2019acheteur<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">WEENKA se r\u00e9serve le droit de retirer toute offre non conforme.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>5. Transparence \u2013 obligations l\u00e9gales plateformes (UE)<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Conform\u00e9ment au <strong>R\u00e8glement (UE) 2019\/1150<\/strong> :<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>les crit\u00e8res de r\u00e9f\u00e9rencement des produits reposent sur :\n<ul class=\"wp-block-list\">\n<li>pertinence<\/li>\n\n\n\n<li>prix<\/li>\n\n\n\n<li>notation<\/li>\n\n\n\n<li>historique vendeur<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li>aucune r\u00e9mun\u00e9ration n\u2019influence le classement, sauf mention explicite<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>6. Prix \u2013 fiscalit\u00e9 \u2013 TVA<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Les prix sont affich\u00e9s en euros<\/li>\n\n\n\n<li>La TVA est appliqu\u00e9e selon le r\u00e9gime fiscal du vendeur<\/li>\n\n\n\n<li>Pour les ventes intra-UE, le vendeur est responsable du respect du r\u00e9gime OSS\/IOSS si applicable<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">WEENKA d\u00e9cline toute responsabilit\u00e9 en cas d\u2019erreur fiscale d\u2019un vendeur.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>7. Paiement s\u00e9curis\u00e9<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Les paiements sont trait\u00e9s via :<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>PayPal<\/strong><\/li>\n\n\n\n<li><strong>Virements \/ cartes bancaires<\/strong><\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">WEENKA encaisse les fonds pour le compte des vendeurs et applique une <strong>commission de 3 %<\/strong>.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>8. Livraison \u2013 douanes \u2013 risques<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Les d\u00e9lais sont indicatifs<\/li>\n\n\n\n<li>Les risques sont transf\u00e9r\u00e9s \u00e0 l\u2019acheteur \u00e0 la r\u00e9ception<\/li>\n\n\n\n<li>Les \u00e9ventuels frais de douane ou taxes locales sont \u00e0 la charge de l\u2019acheteur, sauf mention contraire<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>9. Droit de r\u00e9tractation (UE)<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Conform\u00e9ment \u00e0 la <strong>Directive 2011\/83\/UE<\/strong> :<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>d\u00e9lai de r\u00e9tractation : <strong>14 jours<\/strong><\/li>\n\n\n\n<li>exceptions : produits personnalis\u00e9s, num\u00e9riques, hygi\u00e8ne<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Le vendeur est responsable de l\u2019application de ce droit.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>10. Garanties l\u00e9gales<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Les vendeurs sont tenus :<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>de la <strong>garantie l\u00e9gale de conformit\u00e9<\/strong><\/li>\n\n\n\n<li>de la <strong>garantie contre les vices cach\u00e9s<\/strong><\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">WEENKA n\u2019est pas partie aux obligations de garantie.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>11. Limitation de responsabilit\u00e9<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">WEENKA ne pourra \u00eatre tenue responsable :<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>des dommages indirects<\/li>\n\n\n\n<li>des pertes commerciales<\/li>\n\n\n\n<li>des litiges acheteur\/vendeur<\/li>\n\n\n\n<li>de l\u2019inex\u00e9cution contractuelle imputable au vendeur<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>12. M\u00e9diation et r\u00e8glement des litiges<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">En cas de litige :<\/p>\n\n\n\n<ol start=\"1\" class=\"wp-block-list\">\n<li>Contact direct avec le vendeur<\/li>\n\n\n\n<li>M\u00e9diation interne WEENKA<\/li>\n\n\n\n<li>Recours possible \u00e0 un m\u00e9diateur agr\u00e9\u00e9<\/li>\n<\/ol>\n\n\n\n<p class=\"wp-block-paragraph\">Lien plateforme europ\u00e9enne ODR (obligatoire UE).<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>13. Donn\u00e9es personnelles \u2013 RGPD<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Traitement conforme au <strong>RGPD (UE 2016\/679)<\/strong>.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Droits :<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>acc\u00e8s<\/li>\n\n\n\n<li>rectification<\/li>\n\n\n\n<li>effacement<\/li>\n\n\n\n<li>portabilit\u00e9<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Contact RGPD : <strong>contactwk@weenka.com<\/strong><\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>14. Loi applicable et juridiction<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Droit applicable : <strong>droit fran\u00e7ais<\/strong><\/li>\n\n\n\n<li>Juridiction comp\u00e9tente : tribunaux fran\u00e7ais<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Protection consommateur UE maintenue selon pays de<\/p>\n","protected":false},"excerpt":{"rendered":"<p>1. Identit\u00e9 de l\u2019\u00e9diteur La marketplace WEENKA est exploit\u00e9e par : WEENKA agit exclusivement en qualit\u00e9 d\u2019op\u00e9rateur de plateforme en ligne, au sens de l\u2019article L.111-7 du Code de la consommation. 2. Champ d\u2019application Les pr\u00e9sentes CGV s\u2019appliquent : Toute commande implique l\u2019acceptation sans r\u00e9serve des pr\u00e9sentes CGV. 3. R\u00f4le et responsabilit\u00e9 de la marketplace [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-35380","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/weenka.com\/fr\/wp-json\/wp\/v2\/pages\/35380","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/weenka.com\/fr\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/weenka.com\/fr\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/weenka.com\/fr\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/weenka.com\/fr\/wp-json\/wp\/v2\/comments?post=35380"}],"version-history":[{"count":0,"href":"https:\/\/weenka.com\/fr\/wp-json\/wp\/v2\/pages\/35380\/revisions"}],"wp:attachment":[{"href":"https:\/\/weenka.com\/fr\/wp-json\/wp\/v2\/media?parent=35380"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}